Operators on the seat. Not a sales rep, not a junior.
Every lane is owned by a senior who's run the work for a decade. Every account gets the same discipline: the conversion taxonomy is honest before any dollar moves, and the senior who explained it on the first call is the one watching it daily. The bench supports the senior, not the other way around.
- Senior on the first call · and every call after
- No junior handoff after sign-on
- Specialist bench behind every lane
- Same operator pattern across all 8 lanes